Privacy and Cookie Policy
As soon as you visit our website www.rncwonen.nl or contact us, we receive information about you. In this privacy statement, we explain what we do with that information. We always handle your information carefully and store it securely. If you have any questions or would like to know what information we have about you, please contact us. We may update this privacy statement if necessary. Therefore, we recommend reviewing this privacy statement regularly to stay informed of any changes. This privacy statement was last updated on September 1, 2024.
1. When does this privacy statement apply?
This privacy statement applies to all personal data we process and all domains related to us. It concerns the personal data of anyone who has ever been in contact with us or visited our website, such as visitors, customers, and business contacts. Personal data refers to any data that can be traced back to you as an individual, such as your name, phone number, IP address, customer number, or browsing behavior. If you want to know more about personal data, visit the website of the Dutch Data Protection Authority.
2. Who uses my data?
RNC Wonen is responsible for the website www.rncwonen.nl and thus the organization responsible for using your personal data as described in this privacy statement. The full details are: RNC Wonen B.V., located at Schoolstraat 11 in Moergestel, registered with the Chamber of Commerce under registration number 84780932.
3. From whom do we use data?
We process the personal data of anyone who has contacted us or visited our website. This includes visitors, private clients, business clients, and contacts of our partners.
4. How do we obtain your data?
We receive the data directly from you when you:
- Fill in data on our website
- Contact us by email, phone, or any other means
5. What data do we use from you?
We use the following data:
- Name
- Gender
- Residential or business address
- Nationality
- Email address
- Phone number
- Payment details
- BSN (Dutch Social Security Number)
- Place of birth
- Date of birth
- Age
- Salary
- Job title
- Financial data
- Data of any partner
6. What do we use your data for?
We use your personal data solely for the purpose for which we are permitted to do so: we use your data because we want to provide you with the best service as a customer, and we cannot do that without this information.
7. How long do we keep your data?
We retain your personal data as long as required by law and for as long as necessary for the purpose for which we use your data. For example, as long as you are a client with us, we retain your data according to the legal retention period of seven years. After this, we only retain your data for statistical purposes and to handle any complaints or legal matters. If you want to know more about how long we retain specific data, please contact us.
8. With whom do we share your data?
We may share your personal data with others. We do this only if:
- You are referred to a potential landlord
- We draft a rental agreement for you and the landlord
9. Where do we store your data?
We process your data within the European Economic Area (EEA). This means we also store your data within the EEA. If you have any questions about this, feel free to contact us.
10. How secure is your data with us?
We have taken extensive measures to secure your data both organizationally and technically. We have secured our systems and various communication channels to ensure that your data does not fall into the wrong hands. Therefore, your data is safe with us. We also ensure that your data is only used by people who have been authorized to do so. If you have any questions about specific security measures, please contact us. When we share your data with others, they are also required to handle it with the same care as we do. If you notice this is not the case, please let us know.
11. What can you ask from us?
Because we use your personal data, you have various rights. These rights are outlined below:
- Right to information: We must explain clearly and understandably what we do with your data and what control you have over it. Therefore, we explain in this privacy statement which data we collect from you and how we handle it.
- Right to access: You may always ask us to access the data we have about you.
- Right to correction: You may ask us to correct your data if it is incorrect or incomplete.
- Right to object: You may object to the processing of your data if you disagree with how we handle your personal data. This right applies to the data we use for direct marketing. For example, you can indicate that you no longer wish to receive emails from us. This also applies to personalized recommendations on our website.
- Right to data portability: If you are a customer with us or have consented to the use of your data, you may ask us to send you the digital data we have about you. You can transfer this data to another organization if you wish.
- Right to restriction: You may ask us to limit the use of your data. This means that in certain cases, we may only store your data but not use it.
- Right to be forgotten: You may ask us to delete all data we have about you. We will delete all data that can be traced back to you. In some cases, we may not be able to delete your data, for example, because we are required to retain some data for the tax authorities for 7 years.
- Right to file a complaint: You may file a complaint about how we handle your data. If you have a complaint, we will gladly resolve it for you. Contact us for assistance. You may also submit your complaint to the Dutch Data Protection Authority. If it comes to that, you may also take legal action, in which case the court in the location of RNC Wonen will handle your complaint.
How to submit a request or complaint? Send your request or complaint to us via info@rncwonen.nl. We will process your request or complaint within 30 days. If your request or complaint involves multiple issues or is complex, it may take longer. In that case, we will contact you within 60 days. We may ask you to verify your identity. In such cases, we will ask for your details to ensure that you are the correct person to whom the personal data belongs.
12. What rules apply to this privacy statement?
Our privacy statement must meet several requirements. These requirements are mainly found in the General Data Protection Regulation (GDPR). Additionally, the general rules under Dutch law apply to our privacy statement.
13. What cookies do we use?
You can indicate which data we may use from you. If you have given us permission to personalize your profile based on your browsing and search behavior, we can customize our website to make it easier and more personal for you. We do this using cookies. A cookie is a small text file placed on your device when you visit our website.
We use the following types of cookies on our website:
- Functional cookies: Such as session and login cookies for tracking session and login information.
- Anonymized analytical cookies: To gain insights into website visits based on information about the number of visitors, popular pages, and popular topics.
- Non-anonymized analytical cookies: To gain insights into website visits based on information about the number of visitors, popular pages, and popular topics.
More specifically, we use the following cookies:
- Google Analytics anonymized (analytical cookies)
- Google Analytics (analytical cookie)
14. What do we do with data from minors?
Our website and organization are not specifically aimed at minors. This means that if you are under 18 years old, you need permission from a parent or guardian to use our website. If you are a minor visiting our website or webshop, we assume that you have obtained this permission before your visit.
15. Do you have a question about this privacy statement?
If you have any questions about our privacy statement, feel free to contact us by emailing info@rncwonen.nl. We are happy to assist you.
